Quality specialists and quality programs abound in the business world, however, for most small to medium organizations, an elaborate quality program based on higher-level mathematics might not be the ideal option. Rather, what is required is a down-to-earth, common-sense approach to quality, as indicated in the four phases below.
Document All Your Processes
To increase quality in small and medium-sized enterprises, processes must be consistent across the organization and over time. This is best accomplished by documenting your processes and making sure those tasks are done effectively. Documenting your procedures is not glamorous labor, but quality improvement necessitates consistency. From technical processes like powder coating mn to how you pay your employees need to be recorded so you can review and improve. This is also crucial for the longevity of the company and bringing on new employees or even buyers down the road.
Identify Any Quality Issues
You and your employees must view quality issues as opportunities for improvement and growth. As an owner, you must exercise extreme caution not to “shoot the messenger” should your management team or workers find something wrong. Though no business owner wants to discover that there are quality flaws in the procedures put in place, it’s important to listen.
I recommend seeing problems as an opportunity to create something better and more efficient. Employees that uncover quality flaws should be rewarded for having a keen sense and the eye for details. Furthermore, you could even create a reward or bonus program to give employees even more incentive to stay on top of quality and performance.
Fix Any Issues for Your Customers
Mistakes occur and things can slip through the cracks. The key to showing up with quality is to handle problems promptly and with understanding of how your customers/clients feel. When handled well, issues can actually raise customer’s satisfaction, while showing you and your business in a better light than before the negative event. A consumer who feels well taken care of doesn’t want to give that up and will be more willing to be loyal to your business. Take full responsibility and treat your customers with respect and concern for their needs.
Learn from Mistakes
Too many businesses count mistakes as a par for the course. What really needs to happen is a deeper understanding of why they happened in the first place. In order to prevent future quality issues, clarity is imperative for progress that makes a difference in quality and the overall success of your business. Just as you document processes, make sure to also document what went wrong. Consider yourself and your team as detectives that have to dig until they find the culprit(s). When a defect in the process is discovered, the solution or changes can be promptly implemented.
While this course of action appears straightforward, it necessitates a disciplined approach, and getting the details right can be challenging. If done correctly, it will set your company on the path to continual improvement. In the long run, the effort will be well worth it.
These four tips will help you to stay on top of quality in your business. Do you know of any others that should be included? Please add them in the comments below.